Lenovo

About Lenovo

Access to Lenovo products and service, all in one place.

For Android 5.0 and above.

Track down help for your Lenovo PC, tablet, cell phone, server farm, and other Lenovo and Motorola gadgets. Optimize your phone, find your closest service provider, check your repair status, and more with a few clicks. You can also quickly find solutions, view your warranty status and device information.

Your ‘One-Stop’ Lenovo app

Any Android-based device can be installed with Lenovo Help. You can even troubleshoot issues with the majority of your Android devices, regardless of brand, by utilizing our optimized features and diagnostics.

What’s New

You will have access to Lenovo product shop and services all in one place. First, reorganize the original Lenovo Support features. Next, add a new ‘Shop’ section that allows users to explore, search, and purchase Lenovo products. Additionally, integrate a unified Lenovo account in the new ‘Me’ section. Finally, update the UI to enhance user experience.

Service

• Do you require maintenance? Find your closest service provider’s contact information and Google Maps location information by using our Service Provider Lookup feature.

Then, at that point, the application to open a help ticket (select nations and items).

•Verify the status of your repair (only applicable to PC products; select regions).

• Kindly scan and forward the proof of purchase paperwork to one of our representatives. If applicable for your country and product, they will update the warranty expiration date and verify the status of your device’s warranty.

• Chat with one of our knowledgeable agents from within the app (smartphones in India only).

• Look for articles and videos with solutions to help you solve problems and use your device more efficiently. Inform Lenovo directly of your thoughts regarding the article’s efficacy.

• Are you having problems with your Android tablet or smartphone? You can use game or simple self-diagnostics to pinpoint the issue with each component. Test the health and temperature of your display, battery, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and other features. Any Android device can use it! Only the speaker and microphone tests are available for game tests.

•Follow these instructions to access crucial details about your Android smartphone, including the CPU and RAM capacity, model specifications, IMEI number, and software statistics. Go to the Settings menu first. Proceed to the “About Phone” section after that. There, the pertinent information is arranged into different categories for your convenience. See the “Hardware Information” section for more details on CPU and RAM. See the “Software Information” section for details on updates and the operating system.

• Access Lenovo’s Support website and Community Forums within the app.

Shop

You can now explore, search, and purchase Lenovo products using your app. View our selection of Lenovo merchandise and exclusive offers. Every product is viewable by category, brand, and series. Sort and filter according to parameters to find the exact product you need quickly. Examine a list of sales and best-sellers as well. Please be aware that only a few nations and areas are able to use the shopping feature.
We’re now working hard to expand it to more regions

My Account

Log in with your Lenovo ID to access your unified Lenovo account. This allows you to view your order history and shopping cart. Additionally, you can access your saved products from Lenovo’s Support website. Furthermore, you can manage your Lenovo profile, wallet, and address book.

We welcome your feedback about our app!

Please let us know what you think by commenting here or by using the “About” option in the app’s main menu.

NOTE: We are unable to respond to product support requests or complaints via our in-app surveys or Google Play comments.

Permissions requested by Lenovo Help

• Phone: Identify your Lenovo device’s Serial Number and IMEI. The app will never make phone calls.

•Your location: Set your location to get relevant service options, run diagnostics on your GPS sensor, and find your nearest service provider.

•Camera: Run diagnostics on your camera(s).

• Microphone: Run diagnostics on your microphone.

• Storage: Cache solution article images on your device for faster retrieval.